FAQs | Forever Fuels


The minimum we will need to know to give you a price is:

  • Approx. tonnes required
  • Postcode
  • When you would like the delivery (e.g. approx. date, "next week", "ASAP", "next month", etc)
  • Contact details to get back to you (email address and/or phone number)

Other factors may affect the price and availability. Our price will assume no special requirements unless you mention them.

The cheapest and quickest option is to check our online shop. If you have bought from us before, you should first login to our Customer Portal and then click on the Bags button to get prices for your site and shortcut the ordering process.

Each product displays the Online Price and the List Price (so you can see the online discount). The prices include VAT at the reduced rate applicable for heating fuels and the standard delivery charge.

If you enter your postcode (if you are not logged in) and the number of pallets required, the price for that quantity to your location is shown in the Price box. The price per pallet may differ from the standard Online Price, if (a) delivery to your location is cheaper or more expensive than the standard charge, or (b) volume discounts apply.

Our prices vary according to a number of factors, including:

  • Quantity
  • Time of year
  • Location
  • Service (e.g. specific vehicle requirements, urgent, early or late deliveries, etc.)

Chances are, if anyone can, we can. We have local operating bases in most parts of the country, and fleets of delivery vehicles of various sizes at each operating base.

We can offer 4-wheeler deliveries in most of the country, and have a baby 4-wheeler for the most difficult sites. There is additional cost if you require a 4-wheeler delivery, and a delivery with the baby tanker may be very expensive in some parts of the country.

You can find the dimensions and turning circles of our smaller trucks (standard 4-wheeler and 6-wheeler) in our Design Guide. Notice that the regular 4-wheelers are a similar height and width to the 6-wheelers. The main differences are in length and turning circle.

If you give us your postcode, we will make a preliminary assessment with Google Streetview. If there is any doubt, we can organise a drive-by by one of our trucks.

Pallets of bagged wood pellets are delivered by our pallet haulier partners, not by ourselves. They cover most of the country, but additional charges may apply in some regions. Standard deliveries are on an 18 tonne truck.

If necessary, we can request delivery on a 7.5 tonne truck, or even on a van. There are substantial additional charges for delivery by van. It is at the haulier's discretion whether a 7.5 tonne truck can be offered at the standard price - it normally can, but it is not guaranteed.

We offer ENplus A1 quality wood pellets. They are produced by a number of manufacturers. That may include the manufacturer you are looking for, but you are fooling yourself if you think specifying a particular brand of wood pellets is a good idea.

What will you do when wood pellets from that source aren't available? Any manufacturer can have an interruption to their production, such as a fire at the plant. All manufacturers will experience variations in the characteristics of their wood pellets, because wood is a variable feedstock, and other factors in the production will also vary from time to time. Manufacturers can go out of business, leaving you high and dry if you think only their wood pellets will do.

The point of the ENplus wood pellet accreditation scheme is to provide procedures and specifications so that boiler manufacturers, installers and customers can know that accredited pellets will exceed a specified standard that they can design for. The boilers are not tested and certified for use with a particular brand of wood pellet. They are tested and certified for use with a generic standard of wood pellet (e.g. ENplus A1), so that multiple sources of wood pellets can be used with the boiler. If boilers were manufactured to suit a particular brand of wood pellets, there would be a lot of small, local manufacturers of specialist pellet boilers, or in fact, no manufacturers of pellet boilers, because the technology would not be credible or economically viable.

Our A1-grade wood pellets are guaranteed by the ENplus specification to have a net energy content (aka Calorific Value, CV) of 4.6 MWh/tonne (as-received basis), or 5.0 MWh/tonne (dry basis). In practice, they typically have a net energy content of 4.9 - 5.1 MWh/tonne (as-received basis).

The main determinant of the energy content of softwood pellets is the moisture content. ENplus A1 wood pellets must have a moisture content of less than 10%. No one wants to be too close to the limit in case natural variation leads to an out-of-spec batch, so producers will typically aim to be under 8%. And it is not practical to get the pellets completely dry, so it is unusual to see less than 5% moisture content. The moisture content of ENplus A1 wood pellets therefore normally lies in the narrow band 5 - 8%. The energy content of ENplus A1 wood pellets therefore also lies in the narrow band described above.

This is a good thing, because most boilers are designed to feed the pellets to the boiler at a rate that assumes the typical CV. If the CV is significantly higher than typical, the boiler is likely to receive fuel at a faster rate than required. This will certainly be inefficient, and may lead to hot spots (which will increase the amount of slagging and clinkering), poor emissions (because the fuel/air ratio will be wrong) and incomplete combustion (you may find partially-combusted pellets routinely in your ash, not just when the grate has been cleaned).

Yes. We only offer BSL-certified wood pellets to the heating market.

You will find the BSL ID for the pellets delivered to you on (a) the Delivery Report Form, and (b) the invoice for the delivery.

The BSL is a sustainability certification scheme. It certifies two aspects of sustainability:

1. Carbon footprint
2. Land-use (e.g. it did not contribute to deforestation)

Each supply chain has a different carbon footprint, and therefore requires a different BSL ID. It is neither one ID per delivery, nor one per supplier. It is one ID per supply chain.

Wood pellets are pellets made from fine wood particles. They are cylindrical in shape, typically 6 or 8mm wide (diameter), and 3-45mm long.

Because of their consistent shape and characteristics, they flow more easily and burn more consistently than other forms of wood, which makes it easier to design automated heating systems that need little more intervention than gas- or oil-fired boilers.

Wood pellets are produced by compressing dried wood fibre through a pellet press. The low moisture content and compression mean that wood pellets require a lot less space for a given amount of energy, compared to other forms of wood fuel. For example, wood chip will typically require three to four times as much space for the same amount of energy as wood pellets.

Wood pellets are cylinders whose size is described by two dimensions: the diameter (i.e. the width) and the length.

Forever Fuels supplies ENplus A1 wood pellets, with a diameter of 6mm, and length in the range 3.15mm to 40mm (and less than 1% upto 45mm).

Two aspects of the ash from your wood pellets are defined and measured by the ENplus A1 specification: ash content and ash-fusion deformation temperature.

The ash content of our wood pellets is under 0.7%, and the ash-fusion deformation temperature is over 1200°C.

Your ash can be used in moderation as a fertiliser for your garden, or otherwise disposed of with your waste.

Wood pellets are produced by pushing finely-ground wood particles through a die, fusing the particles into small cylinders. They are typically made from one or more of:

  • the bits of wood left over from other uses of wood (e.g. the sawdust from timber mills),
  • forestry by-product (e.g. the "tops" and "thinnings", that is respectively, the thinner part of the trunk near the top of the tree, which is too thin to be useful for timber, and the immature trees removed to allow more space for the strongest specimens to grow to maturity),
  • wood that is grown and harvested for the purpose of energy-production (e.g. from commercial forests with no local market for the timber or "short-rotation coppicing"), or
  • recovered wood (i.e. wood from waste such as the timber from demolished buildings).
Sustainable wood pellets, authorised by the Biomass Suppliers List (ID:BSL0037716-*) ENplus A1 accredited wood pellet trader (ID:UK302) Operating to ISO 9001 standard, audited by ACS Operating to ISO 14001 standard, audited by ACS Wood Heat Association member UK Pellet Council member REA Awards Winner 2015: Company of the Year