Wood-pellet deliveries that you can rely on
You don't take a chance on heating. You need to know that your fuel-supplier will be able to keep you warm.
Thousands of tonnes of wood pellets in stock
All wood-pellet factories have interruptions from time to time. As the process involves applying heat to wood (to dry it), fires are common, and will take the factory out of operation for at least a few weeks, and often several months.
Suppliers who cut costs by holding minimal amounts of stock and picking up direct from the factory may not be able to supply if the factory is shutdown for a while.
At Forever Fuels, we offer the cut-price option of delivery direct from the factory, but in our case it is backed up by very substantial stocks of wood pellets in our own stores. We go into winter with 6-7,000 tonnes of ENplus-A1 wood pellets in stock - enough to serve our customers for a couple of months during peak winter demand, even if the local factory is not producing.
Our loyal customers of course get priority on this stock. Top priority goes to customers who have an inclusive contract, who have a guarantee that we will not let them run out.
We may serve other suppliers' customers in the event that they are unable to supply, but we will only take on as much additional demand as will not put at risk our ability to serve our existing customers. If your supplier does not hold stock like we do, there is a material risk that you will go cold if your supplier's supplier stops producing.
Largest network of dedicated depots and specialist trucks for wood pellets
The factory isn't the only place where a failure could put at risk your supplier's ability to serve you. A failure at a depot may mean that they can't load their trucks. And the failure of a truck or the absence of a driver may mean that they can't get out to you.
The key to security is diversity. We have more dedicated wood-pellet depots (9 as of Feb 2012, 12 by Spring 2012) and more specialist wood-pellet blower trucks (15 tankers and 3 tippers) than our competitors. If we have a failure, we have a good chance of covering it from another depot or with another truck or driver. If your supplier only has one truck and/or one depot to cover a wide region, any problem will limit their ability to supply you.
Again, we may serve other suppliers' customers in these circumstances, but priority will go to our loyal customers. We make no guarantees of availability to serve other suppliers' customers.