You can order wood pellets a number of ways:
- Call us on one of the numbers listed at the bottom of the page (01628 509690 for Head Office).
- Text us on 07520 618000.
- Send us an email. You can use our general contact form or one of the contact forms on our regional pages, or send an email to sales at forever hyphen fuels dot com.
- Order online via our Customer Portal.
We will need at least your postcode (or some other way to identify the site you are ordering for), the quantity, the product (e.g. bags or bulk), and the approximate date you hope to receive it. For bulk customers, we will require additional information about your system if you do not already have an account with us.
Bagged wood pellets
To buy bagged wood pellets, go to our online store. This is the recommended way to buy bagged pellets. You get a discounted price for ordering bags online, compared to ordering on the phone or by email.
Bulk wood pellets
To buy bulk wood pellets (i.e. to order a blown delivery), use our Customer Portal (aka Data Management System).
If you have ordered from us before, you will have an account on the DMS. The username should be your main contact email address for your account. If you have forgotten it, contact us and we can let you know your username and add other logins if you require.
We have made some videos to guide you through using our Customer Portal: