Posted on Dec 5, 2016
Posted on Nov 28, 2016
This beautiful development urgently needed a delivery of wood pellets, so they could get the heating on and accelerate the drying of the interior.
Although this is our busy time of year, Chris (our southern-region Transport Planner) managed to get them a delivery within two days of ordering.
With our fleet of over 30 tankers , we are likely to have a truck in your area sooner or later, and it so happened that Nigel was delivering to this area in the near future, and was able to add this order to his round. The developers were very pleased to see him.
Biomass heating has suffered from a radical reduction in government support, particularly for smaller systems. Although millions of small wood pellet boilers and stoves are deployed on the continent, the UK government seems to believe that British architects, developers, heating-engineers, and property owners (...
Posted on Nov 24, 2016
Our bagged wood pellets disappeared off Google Merchant Center (the place where the products are listed that you see near the top of the page when you search for wood pellets).
Google's algorithm's had made a somewhat eccentric assessment of the nature of our products. See the photo. I am not going to use the words in this post, in case Google's search algorithms take them as some kind of confirmation that our products do indeed fall into this category somehow.
I discussed how this might have occurred with one of Google's support technicians, who was perfectly pleasant but couldn't think of a reasonable explanation.
There is no possibility of sabotage, apparently. This is purely down to their algorithms. There is no human input (until a problem is flagged).
He picked up on the word "pellet", which of course is used in other contexts besides wood...
Posted on Sep 3, 2016
We had no hot water this morning.
With my deep technical knowledge based on many years' experience in the wood pellet industry, I pulled back the housing on our pellet boiler's day hopper, and gave it a good kicking.
Now we have hot water again.
That isn't how this kind of problem would normally go.
Normally, the customer would see errors like "High O2" and "Ignition failure" on the boiler's control panel, and would assume that this was a boiler fault. They would ring their equipment supplier or service agent, and would get one of two responses:"It must be the fuel. Ring the fuel supplier." "We'd bettter come and have a look at it", followed (possibly days later) by one or more chargeable visit, and then eventually "It must be the fuel. Ring the fuel supplier."
You may be thinking: "He had to kick the hopper to get the fuel to flow. The...
Posted on Jan 8, 2016
Winter is coming"...... albeit a little later than we expected. On the back of the mildest December since records began it may be about time to reach for those thicker pair of socks as forecasts predict nighttime temperatures, next week, to dip below freezing! As the bitter cold finally catches up with us our advice is to check your fuel store to make sure you have sufficient supplies of wood pellets to cope with the fast approaching frigid weather....
Posted on Oct 29, 2015
Happy Birthday to Alex Moody who heads up our Bagged Pellets Department. He brought in this fantastic Forever Fuels pallet of wood pellets cake baked by his Mum (Celebration Cakes) . He has set the bar very high for the next Birthday in the company!